Delivery and Returns

Delivery
Zareen Collection takes pride in its quality products and each item ordered is carefully produced.  Please allow 7-10 days after placing your order for it to be shipped out so your product can be made with care.  During high season, you may find that your product will take additional time to process.  When your product is shipped out, you can expect to receive a tracking number and a delivery guideline.  Shipping time is normally 3-10 business days, but may vary during holidays and peak periods.  Zareen Collection cannot be held liable for weather conditions or courier related matters.

Taxes and Duties
For all orders, the customer will be responsible for any import and clearance duties, any brokerage fees, and any other additional charges placed by the country of destination.  It is recommended to contact your local customs authority to determine any customs and duties fees prior to purchase completion. 

Order Cancellation
You have the right to cancel your order or any item purchased online from Zareen Collection. All order cancellations must be made in writing here with your order reference number within 2 working days after you have placed your order.  Orders with custom measurements must be cancelled within the same day they are placed.

If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed below so we can process your refund. We will issue a full refund for items purchased online that are returned excluding shipping costs. The cost of return and care of the package are your responsibility until it reaches us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

Refusing or not accepting to receive the shipped order
Once the order is shipped, the customer is obliged to receive it.  If a customer refuses to receive the parcel, it will be shipped back to Zareen Collection. In turn, Zareen Collection reserves the right to deduct all shipping charges and any duties imposed at the country of destination and the country of origin. If any amount is remaining, it will be refunded to the customer. If the customer wishes to receive the goods from an initially failed order, a new order will need to be placed.

Zareen Collection will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information.  Additional shipping fees will be due to resend any order(s) which must be paid in prior to another shipping attempt.

Zareen Collection does not bear the responsibility for items being delivered to an incorrect location due to insufficient/incorrect address information provided.

Returns
Zareen Collection strives to produce quality products that meet the standards of today's style. We hope that our customers enjoy wearing our products.  However, if for any reason, you are not satisfied and would like to return your order, please make sure sure to send us a written request within 7 days of receiving your order.  The order must be mailed back within 14 days of receiving your order. Please also make sure your items for return meet the following conditions:

  1.  Item is not worn outside of the house
  2.  Item is in its original new condition with no stains/marks/signs of being used
  3.  Item is not washed
  4.  Item is in original packaging and has all original tags attached
  5.  Item is mailed back to Zareen Collection within 14 days from date of receiving the order

If we receive the item in a condition that does not meet our return criteria, we reserve the right to not refund the item.

Certain products are exempt from the return policy as follows:

  • Custom made products - unfortunately due to the custom nature of the product and since it was designed specifically to the customer's guidelines, Zareen Collection cannot accept custom products back
  • Any item not in the original condition 
  • Any item that is posted more than 14 days after delivery
  • Sale/Clearance items - these items are FINAL sale

The customer is responsible for return shipping costs.  It is recommended to use a recorded delivery method since a refund cannot be processed until Zareen Collection receives the product.